- This event has passed.
Membership Meeting: Sharing Best Practices
March 20 @ 11:00 am - 1:00 pm
Chris Hoffmann with Hoffmann Brothers’ Heating & Air Conditioning, is joining us on March 20th to discuss how adopting best practices in the company’s training and customer services processes have lead to greater efficiency and positive customer feedback.
Chris will start by providing a framework for how to consider ‘best practices’ before illustrating what they look like in day-to-day operations as they relate to Hoffmann Brothers’ customer services process; specifically, the role of their full-time customer service coach and his system for ensuring a positive customer experience.
Time: 11:00a – 1:00p
Date: Wednesday, March 20th
Place: Andre’s South